Shipping Policy

Last Updated: June 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable delivery experience. Please review our shipping policy below for details regarding order processing, shipping times, tracking, and delivery.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• During peak seasons, promotional events, or holidays, processing times may be slightly extended.

Shipping Destinations

We currently ship to most countries and regions worldwide. If your location is unavailable during checkout, please contact our customer support team for assistance.

Estimated Delivery Time

Delivery times vary depending on the destination country, customs procedures, and local courier services.

Please note that these estimates do not include order processing time.

Shipping Fees

Shipping costs are calculated at checkout based on the destination, package weight, and applicable promotions.

Occasionally, we may offer:

• Free Shipping promotions
• Discounted Shipping rates
• Special seasonal delivery offers

Any applicable shipping charges will be displayed before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow 2–7 business days for tracking information to become available after shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

• Customs inspections
• Weather conditions
• Transportation disruptions
• High shipping volume
• Local carrier issues
• Government regulations

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

• We may not be able to modify the address once the order has been processed.
• Additional shipping fees may apply for reshipment.
• We are not responsible for orders lost due to incorrect address information supplied by the customer.

Lost, Stolen, or Damaged Packages

If your package is lost, damaged, or arrives with visible issues, please contact us within 7 days of delivery.

To assist with investigation and resolution, please provide:

• Order number
• Photos of the package (if applicable)
• Description of the issue

We will work with the shipping carrier to determine the appropriate solution.

Undeliverable Packages

Packages returned due to:

• Incorrect address
• Refused delivery
• Failure to collect the package
• Unsuccessful delivery attempts

may be eligible for reshipment. Additional shipping charges may apply.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team:

Email: Service@SmolderRidge.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Local Time)

Thank you for choosing our store. We appreciate your trust and support.